Frequently Asked Questions
Everything you need to know about your ERL shopping experience.
How long does shipping take for ERL orders?
Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
How do I determine my size?
Each product page features a detailed size guide. Our collections often feature oversized or boxy fits; we recommend checking the specific measurements for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment options.
Are your products authentic?
Yes, every item sold on our official store is 100% authentic and shipped directly from our distribution centers.
Can I modify or cancel my order after it is placed?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of placement, but once the order has entered the shipping phase, it cannot be modified.